Fim do ciclo, início do caos: o caso do Hospital Vida Seridó e um “reinado” que chega ao fim

Abstract

The case describes the professional journey of Fátima, who dedicated 28 years to the Vida Seridó Hospital in Caicó, RN. Over the years, she took on several critical administrative roles and became a key figure in the institution’s restructuring and operations following a severe financial crisis. The narrative unfolds as Fátima approaches retirement. On the verge of leaving, she faces a dilemma: how to transfer her knowledge to ensure the continuity of processes in an environment characterized by informality, centralized functions, and lack of planning. The case invites students to reflect on the consequences of organizational dependence on a single individual and the management challenges that arise during leadership transitions.