The brazilian mobile telephoning market and its  indicators of Non-quality

Diógenes, Jamil Ramsi Farkat; Sousa, Kleber Cavalcante de; Nunes, Benilton Medeiros; Queiroz, Fernanda Cristina Barbosa Pereira; Queiroz, Jamerson Viegas; Hékis, Hélio Roberto

The brazilian mobile telephoning market and its indicators of Non-quality

Página do item simplificado Estatísticas

dc.contributor.author	Diógenes, Jamil Ramsi Farkat
dc.contributor.author	Sousa, Kleber Cavalcante de
dc.contributor.author	Nunes, Benilton Medeiros
dc.contributor.author	Queiroz, Fernanda Cristina Barbosa Pereira
dc.contributor.author	Queiroz, Jamerson Viegas
dc.contributor.author	Hékis, Hélio Roberto
dc.date.accessioned	2020-07-24T20:19:10Z
dc.date.available	2020-07-24T20:19:10Z
dc.date.issued	2013-10
dc.description.resumo	This article aims to scale the Brazilian mobile phone market as the number of active lines, carriers participation in the market and teledensity, as well as presenting the main non-quality indicators and rankings of carriers in relation to complaints registered by users. The methodology used was “survey” with documentary research, enabled through access to the database of the Brazilian National Telecommunications Agency—ANATEL, and Sindec Report developed by the Brazilian National Secretary of the Consumer—SENACON. The results obtained showed a Brazil of had a teledensity of 132.78 lines every 100 inhabitants, with 261 million mobile lines active, these 19 million enabled in 2012. The leadership of the company “Vivo” with 29.08% of marketshare and shows the lowest rate of complaints among the big four carriers (Vivo, TIM, Claro, and Oi Móvel) according to the data of Anatel. SENACON data already confirm the big four carriers among the 10 conglomerates more defendants in claims in Brazil. As the indicators of non-quality, the Act of Misappropriation was pointed to by users as the biggest problem in contracted services	pt_BR
dc.identifier.citation	DIÓGENES, J. R. F.; SOUSA, K. C.; NUNES, B. M.; QUEIROZ, F. C. B. P.; QUEIROZ, J. V.; HÉKIS, H. R.. The brazilian mobile telephoning market and its indicators of Non-quality. Chinese Business Review, v. 12, p. 712-723, 2013. Disponível em: http://www.davidpublisher.com/index.php/Home/Article/index?id=2839.html. Acesso em: 23 jul. 2020. DOI:10.17265/1537-1506/2013.10.005	pt_BR
dc.identifier.doi	10.17265/1537-1506/2013.10.005
dc.identifier.issn	1537-1506
dc.identifier.uri	https://repositorio.ufrn.br/jspui/handle/123456789/29729
dc.language	en	pt_BR
dc.publisher	David Publishing	pt_BR
dc.rights	Attribution-NonCommercial 3.0 Brazil	*
dc.rights.uri	http://creativecommons.org/licenses/by-nc/3.0/br/	*
dc.subject	Quality	pt_BR
dc.subject	Regulatory agency	pt_BR
dc.subject	Brazilian mobile telephony	pt_BR
dc.title	The brazilian mobile telephoning market and its indicators of Non-quality	pt_BR
dc.type	article	pt_BR