QIn - Framework para Gestão Integrada de Qualidade e de Inovação - o paradoxo entre qualidade e inovação na gestão de projetos de software

Abstract

From the beginning of the modern administration, beginning of century XX, companies of the most diverse segments adopted rational techniques aiming the control and quality in its productive processes. These techniques focus on waste reduction through the elimination of errors (GOMES, 2005). With the technological advance of the last years, companies have faced increasingly fierce competition, demanding rapid changes and a relaxation in their work processes (SILVA, 2008). Faced with this new reality, innovation management has become a tonic of business and companies that demonstrate greater flexibility in their processes have started to gain more market shares (PEREIRA, 2005). However, it is observed that quality addresses no research initiation and an innovation can be interpreted as contradictory, since quality is an innovation, it accepts error as a learning tool and better. Faced with this paradox between quality management and innovation management, there is a dilemma: How to combine these factors, quality management and innovation management? Throughout the work, it is presented to situations in which innovation and quality can confront especially in projects of software development. The research aims to design the framework QIn (Quality and Innovation) for management of software projects. How to get a search, such as a search application, as a search application, as a form of search, reality based on interviews and / or the observation of field and people. A technique used for observation with a structured script. A technology developed to validate its application in different projects, which shows a viability of its implementation.