Guimarães, Patricia Borba VilarCruz, Rafael Rivera Monteiro2024-04-112024-04-112024-03-13CRUZ, Rafael Rivera Monteiro. Teletrabalho no âmbito da UFRN: diagnóstico acerca do programa de gestão de desempenho. Orientadora: Dra. Patrícia Borba Vilar Guimarães. 2024. 125f. Dissertação (Mestrado Profissional em Gestão de Processos Institucionais) - Centro de Ciências Humanas, Letras e Artes, Universidade Federal do Rio Grande do Norte, Natal, 2024.https://repositorio.ufrn.br/handle/123456789/58111This study aims to develop an institutional diagnosis that points out how the Performance Management Program – PMP –, in its possibility of Teleworking, has promoted sustainable practices with the technical-administrative employees of the Federal University of Rio Grande do Norte - UFRN. The PMP, a program recently regulated through CONSAD Resolution 011/2022, of June 30, 2022, produced a paradigm shift regarding the work modality for the institution's administrative technicians. The methodological path followed uses quantitative and qualitative aspects in a combined way, bibliographic studies in books, dissertations and articles, documentary research focusing on PMP legislation, its evolution and internal regulations of UFRN and through institutional diagnosis, vision was sought overall study, with a questionnaire being applied to administrative technical staff from the Dean of Administration at UFRN in order to assess their impressions about PMP, Telework and the relationship between PMP, Telework and Sustainability. As a result, it is important to highlight that of those interviewed, 3% are in full telework, supported by some specific need, 40.3% are in the various possibilities of hybrid work and 56.7% are working fully in person, which reinforces that the PMP is not synonymous with Teleworking but this is just a possibility within the program. It was also possible to note that the PMP is better accepted than its POLARE system, as the latter does not need improvement updates. In terms of sustainability, the research obtained relevant data linking it to PMP, however, the institution needs to promote more actions to boost practices that link PMP, Teleworking and Sustainability, such as including PMP in the Logistics Plan Sustainable - PLS.Acesso AbertoTeletrabalhoGestão do desempenhoSustentabilidadeServiço Público FederalmasterThesisCNPQ::CIENCIAS HUMANAS