Guimarães, Patricia Borba VilarFerreira, Thayse Priscila França2018-06-132018-06-132018-04-24FERREIRA, Thayse Priscila França. Avaliação do papel do gestor e da interface do portal do gestor no SIGRH da UFRN. 2018. 99f. Dissertação (Mestrado Profissional em Gestão de Processos Institucionais) - Centro de Ciências Humanas, Letras e Artes, Universidade Federal do Rio Grande do Norte, Natal, 2018.https://repositorio.ufrn.br/jspui/handle/123456789/25394The research presents a study about the role of the Federal University of Rio Grande do Norte manager in the Integrated Planning and Human Resources Management System (SIGRH). The SIGRH is part of the Integrated Management System (SIG-UFRN) which is composed by eight systems. The SIGRH computerizes human resources procedures and consists of twenty two Modules and seven Portals. The goal of this work is to prepare a list of recommendations for the SIGRH Portal Manager, by highlighting the recognition of failures in access facility and usability, which is based on the application of the Online Questionnaire, Logging, Data Reporting, Cooperative Evaluation applied to 15 UFRN managers with different profiles and an Interview. The study proposes innovation to the public management by focusing on thinking, acting and promoting solutions looking at the users needs and feelings, as is asserted by the approach of Design Thinking that was a support for the procedures used in this work. Problems of access facility and usability were identified from the collected data such as outsourcing of activities (use of password access by others), not cleaned layout, centralization of functionalities and lack of help on the screens (tutorials). Therefore, the final product of this research will bring significant improvements to the managers duty in the scope of personnel management at UFRN once it was planned by aiming to solve the identified problems.Acesso AbertoGestoresSIGRHPortal do GestorUsabilidadeFacilidade de acessomasterThesisCNPQ::CIENCIAS HUMANAS: GESTÃO DE PROCESSOS INSTITUCIONAIS