Saraiva, Cecília Olívia Paraguai de OliveiraSouza, Maria Teresa Sales de2024-07-042024-07-042024-06-04SOUZA, Maria Teresa Sales de. Avaliação da cultura de segurança do paciente em um hospital geral com ênfase na aprendizagem. Orientador: Cecília Olívia Paraguai de Oliveira Saraiva. 2024. 40 f. Trabalho de Conclusão de Curso (Graduação de Enfermagem) - Departamento de Enfermagem, Universidade Federal do Rio Grande do Norte, Natal, 2024.https://repositorio.ufrn.br/handle/123456789/58574INTRODUCTION: Assessing patient safety culture is important for promoting safe care. OBJECTIVE: To evaluate the patient safety culture of a hospital and identify the actions developed to generate learning from errors. METHOD: Cross-sectional study, with a quantitative approach, from May to August 2023 in a general hospital in Rio Grande do Norte, with 97 service professionals. The twelve dimensions of the E-safety culture questionnaire were evaluated; data on learning actions were collected from the patient safety center; data analysis in a descriptive way. RESULTS: None of the dimensions were considered strengths; regular patient safety perception; number of professionals who have worked at the institution for more than two years; the most weakened dimensions were “non-punitive responses to errors”, “frequency of reported events” and “hospital management support for patient safety”. The dimensions with the best results were “teamwork in the unit/service”, “organizational learning/continuous improvement”, and “expectations and actions of management/supervision of the unit/service that favor safety”. The actions were: investigation and notification of adverse events, feedback from the sectors, sending cards about patient safety, question and answer game, and an adverse event simulation model. CONCLUSION: Weaknesses in the hospital's safety culture were evident, in addition to the need for management to address issues about patient safety, in order to encourage greater participation of teams on the subjectAttribution 3.0 Brazilhttp://creativecommons.org/licenses/by/3.0/br/segurança do pacientecultura organizacionalaprendizagempatient safetyorganizational culturelearningAvaliação da cultura de segurança do paciente em um hospital geral com ênfase na aprendizagemEvaluation of patient safety culture in a general hospital with emphasis on learningbachelorThesisCNPQ::CIENCIAS DA SAUDE