Programa de Pós-Graduação em Turismo
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Doctoral Thesis Do global ao local: a hotelaria e a gestão de recursos humanos sustentável(Universidade Federal do Rio Grande do Norte, 2022-03-30) Barros, Lyvia Camila Fernandes Madruga; Barreto, Leilianne Michelle Trindade da Silva; https://orcid.org/0000-0002-1341-8604; http://lattes.cnpq.br/2679486695792235; https://orcid.org/0000-0002-3062-2009; http://lattes.cnpq.br/9748167102686399; Ferreira, Lissa Valeria Fernandes; http://lattes.cnpq.br/8015374156967844; Temóteo, Joelma Abrantes Guedes; Pederneiras, Marcleide Maria Macêdo; Matos, Mariana Bueno de AndradeIn response to growing public awareness of the importance of organizational contributions to sustainable development, there is a greater incentive for companies to report on their sustainability activities. In parallel with this, there has been the development of Sustainable Human Resource Management, which encompasses a growing body of professional and academic literature connecting notions of corporate sustainability to Human Resource Management. The general objective of this work was to analyze the adoption of sustainable human resources management practices in the tourism sector and its impact on employees. For this, specific objectives were outlined, which helped in the general conduct of the work, namely: Propose an integrative concept for sustainable human resources management; Identify the main sustainable practices in the context of human resources management developed by the largest hotel chains in the world; Describe the sustainable human resources management practices developed by leading hotels in Brazil; Investigate the applicability of sustainable human resources management practices in small businesses in a destination focused on sustainable tourism and analyze the impact of sustainable human resources management practices in relation to employees. As a methodological contribution, the research was developed through qualitative analysis, being distributed in three stages: The first stage called global, with analysis of the sustainability reports of the ten largest hotel chains in the world. Second stage called national, investigating through the Booking.com report two best-rated sustainable hotels in Brazil, through interviews with managers and the third and last stage called local, with a qualitative approach, in-depth interview and group holding focal point, with the Chã de Jardim Community – Areia (PB). As a result, the thesis proposal led to a systematic review of the literature, providing an overview of the academic productions that served as a basis for the construction of an integrating concept, the practices developed by the great hotel chains in the world, were mapped and through the analyzes, it was identified that the actions are developed in a broad way, being replicated in all hotel units of the brand distributed in the continents. From a national perspective, the practices of two hotels were studied – Botanique Spa and Lapinha Spa, where, through interviews with human resources managers, the practices and their operations within the company were listed. And finally, the local analysis, being carried out through an in-depth interview with the entrepreneur - Luciana Balbino and the realization of the focus group, with the participation of the company's employees, it was verified how the practices impact the lives of the employees. Through the results, the thesis shows that despite the differences in resources, the practices developed at the local level are directed to the needs of employees and thus manage to cover all the pillars of the integrative concept of Sustainable Human Resource Management.Master Thesis Qualificação profissional e comprometimento organizacional: um estudo em empresas hoteleiras(2018-08-24) Barros, Lyvia Camila Fernandes Madruga; Barreto, Leilianne Michelle Trindade da Silva; ; ; Marques Júnior, Sérgio; ; Almeida, Juliana Vieira de;Considering the human resources key factor for the development of the hotel business, and in the case of a service rendering, it is essential to combine the qualification of the employees with the profile that the market demands. Qualification, when well disseminated, becomes an allied to several constructs - one of them is organizational commitment. However, the general objective of this research was to analyze the relationships between professional qualification and commitment in hotel organizations in the municipality of João Pessoa / PB. Thus, the theoretical basis addressed aspects related to the hotel sector, the importance of human capital, professional qualification and organizational commitment and its types. Regarding the methodology, it is descriptive in terms of its objectives, with an analytical-quantitative approach. The SPSS program was used for tabulation of data, in order to describe and correlate the variables in question. The survey had a sample of 20 hotels located in the municipality of João Pessoa, with 5 respondents being assigned to each hotel, totaling 100 respondents. The questionnaire was divided into three blocks: professional qualification, organizational commitment and socioeconomic profile. As a result, this study presents a strong relationship between the benefits perceived by employees in relation to the qualification offered by the company and the instrumental commitment. The study discusses the results of each question proposed in the questionnaire and contrasts it with studies carried out in other countries, sometimes endorsing the same result and by others, contrasting what was found in the research field.