A customer feedback platform for vehicle manufacturing compliant with industry 4.0 vision

Silva, Marianne; Vieira, Elton; Signoretti, Gabriel; Silva, Ivanovitch Medeiros Dantas da; Silva, Diego Rodrigo Cabral; Ferrari, Paolo

A customer feedback platform for vehicle manufacturing compliant with industry 4.0 vision

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dc.contributor.author	Silva, Marianne
dc.contributor.author	Vieira, Elton
dc.contributor.author	Signoretti, Gabriel
dc.contributor.author	Silva, Ivanovitch Medeiros Dantas da
dc.contributor.author	Silva, Diego Rodrigo Cabral
dc.contributor.author	Ferrari, Paolo
dc.date.accessioned	2020-11-13T19:29:36Z
dc.date.available	2020-11-13T19:29:36Z
dc.date.issued	2018-08-31
dc.description.resumo	In the last decade, the growth of the automotive market with the aid of technologies has been notable for the economic, automotive and technological sectors. Alongside this growing recognition, the so called Internet of Intelligent Vehicles (IoIV) emerges as an evolution of the Internet of Things (IoT) applied to the automotive sector. Closely related to IoIV, emerges the concept of Industrial Internet of Things (IIoT), which is the current revolution seen in industrial automation. IIoT, in its turn, relates to the concept of Industry 4.0, that is used to represent the current Industrial Revolution. This revolution, however, involves different areas: from manufacturing to healthcare. The Industry 4.0 can create value during the entire product lifecycle, promoting customer feedback, that is, having information about the product history throughout it is life. In this way, the automatic communication between vehicle and factory was facilitated, allowing the accomplishment of different analysis regarding vehicles, such as the identification of a behavioral pattern through historical driver usage, fuel consumption, maintenance indicators, so on. Thus, allowing the prevention of critical issues and undesired behaviors, since the automakers lose contact with the vehicle after the purchase. Therefore, this paper aims to propose a customer feedback platform for vehicle manufacturing in Industry 4.0 context, capable of collecting and analyzing, through an OBD-II (On-Board Diagnostics) scanner, the sensors available by vehicles, with the purpose of assisting in the management, prevention, and mitigation of different vehicular problems. An intercontinental evaluation conducted between Brazil and Italy locations shown the feasibility of platform and the potential to use in order to improve the vehicle manufacturing process	pt_BR
dc.identifier.citation	SILVA, Marianne; VIEIRA, Elton; SIGNORETTI, Gabriel; SILVA, Ivanovitch; SILVA, Diego; FERRARI, Paolo. A Customer Feedback Platform for Vehicle Manufacturing Compliant with Industry 4.0 Vision. Sensors, [S.L.], v. 18, n. 10, p. 3298-3298, 1 out. 2018. Disponível em: https://www.mdpi.com/1424-8220/18/10/3298. Acesso em: 08 set. 2020. http://dx.doi.org/10.3390/s18103298.	pt_BR
dc.identifier.doi	10.3390/s18103298
dc.identifier.issn	1424-8220
dc.identifier.uri	https://repositorio.ufrn.br/handle/123456789/30586
dc.language	en	pt_BR
dc.publisher	MDPI	pt_BR
dc.rights	Attribution 3.0 Brazil	*
dc.rights.uri	http://creativecommons.org/licenses/by/3.0/br/	*
dc.subject	Industry 4.0	pt_BR
dc.subject	Internet of Things	pt_BR
dc.subject	Internet of Intelligent Vehicles	pt_BR
dc.subject	Internet of Industrial Things	pt_BR
dc.subject	monitoring	pt_BR
dc.subject	OBD-II	pt_BR
dc.title	A customer feedback platform for vehicle manufacturing compliant with industry 4.0 vision	pt_BR
dc.type	article	pt_BR