Estudo da plataforma 1Doc na gestão pública de Lagoa Nova–RN: percepções dos colaboradores e propostas de melhoria

Abstract

This study evaluated the transformations and challenges related to the implementation of the 1Doc platform in the public administration of the municipality of Lagoa Nova – RN, from the perspective of public servants and managers, with the aim of proposing improvements in the use of the tool. A quantitative approach was adopted in a case study, based on exploratory and bibliographic research. Primary data were collected in June 2025 through the application of a structured questionnaire with a Likert scale, answered by 29 employees from various Municipal Secretariats. The results indicated that the adoption of the 1Doc platform brought significant positive impacts, such as greater agility in administrative processes, reduced paper usage, improved internal communication, and increased transparency in public actions. However, some limitations were also identified, such as the need for additional training to ensure the efficient use of the tool and resistance from some sectors regarding its adoption. It is concluded that the 1Doc platform is feasible and widely recommended for the modernization of public administration. However, its success depends on continuous investment in training and the implementation of effective change management strategies, aiming at the consolidation of an organizational culture focused on innovation in the local public sector.