Mapeamento e análise de processos: um estudo de caso em uma empresa de aluguel por temporada de imóveis

Abstract

The growing competitiveness in the market imposes on companies the need to use their resources more efficiently, aiming to reduce costs. Moreover, to ensure customer trust and meet established deadlines, it is essential to have effective process mapping and control in place to minimize operational risks.This study aims to survey and analyze the property activation process of new properties in a vacation rental company, identifying the challenges faced and proposing improvements. To achieve this, the company’s current process is presented, critical issues are identified, and their root causes are analyzed. Based on this analysis, improvements are proposed for the process stages through the suggestion of a flowchart. The methodology used consisted of field research, including the application of a questionnaire to team members. For data analysis, several quality tools were employed. After implementing the action plan and the new flowchart, it was observed that standardizing activities resulted in greater accuracy in service delivery and, consequently, a reduction in delays. Based on these results, it is concluded that the applied method proved to be effective, as the proposed objectives of the study were achieved.