Missão e valores organizacionais da assistência à saúde dos Institutos Federais de Educação, Ciência e Tecnologia do Rio Grande do Norte

Abstract

Introduction: The values of an organization allows topredict the functioning of the organization and the organizational behavior of its members. The organizations keep their elaborate products. In the case of healthcare organizations, the product would be the attention paid to the user. Thus, the type and quality of care offered wouldbe related to the values that guide the institution.Objective: To evaluate the organizational values that guide the work processes in the health services of the various IFRN campuses in the year 2014, based on the perception ofthe servants of the student assistance, verifying if the organizational values are relatedto the perspective of teamwork, attention based on participatory care and management.Methodology: An evaluation for the management of health services Sectional Study which The Organizational Values Inventory (IVO), questionnaire consisting of 36 values distributed in three bipolar dimensions: autonomy x conservatism, hierarchy x egalitarianism and domain x harmony, was answered by 41 IFRN health care providers, selected by a non-probabilistic sample, from a universe of 104 health care providers. The absolute and relative frequencies and the measures of central tendency of the variables were performed, as well as the mean difference test (t student paired) between the bipolar dimensions.Results: Among these organizational values, conservatism and hierarchy are the most relevant values lived in the organizational life of the IFRN. The axiological profile of the IFRN reveals a more self-centered institution than the value of its members.Conclusion: It was observed that mechanisms are still needed to disseminate values that promote the achievement of the objectives and goals sought by the institution and that their importance is recognized by all that make up the institution