Implementação de um painel de indicadores on-line para segurança do paciente

Abstract

Objective: To present the process of implementing a patient safety indicators panel (PISP) for benchmarking in a network of Brazilian federal university hospitals (HUF) managed by a public company. Synthesis of data: Description of the experience of creating an electronic tool, responsible for thematic patient safety, which took place between January 2016 and December 2018. The construction of the PISP followed the following steps: definition of 62 health indicators; presentation, qualification, and standardization of the data to be collected; registration of HUF managers on the web platform; and feeding the system, with data input by the 39 HUF. The implementation of the PISP prioritized 23 indicators used by accrediting institutions and recommended by national documents, distributed among process (13%) and result (87%) indicators. The results were the involvement of the 39 HUFs, the exchange of experiences, the sharing of information, and the institutionalization of the Management in Sight Program, which provides opportunities for the continuous monitoring of these indicators in the institution to improve the quality of health services. The experience brought immense learning, allowing those involved to develop skills during the process. The process of implementing a culture of continuous evaluation stands out as difficulty and the availability of the actors involved in adhering to this proposal as ease. Conclusion: The panel of patient safety indicators presents itself as an innovative resource in monitoring the processes and results of the implementation of the Patient Safety Centers, bringing an important characteristic of quality management systems: transparency in the management and dissemination of results