Clima organizacional à luz da escala eco: o caso da equipe de call center da E-link Provedor de Acesso Ltda de Santa Cruz / RN

Abstract

This article aims to analyze the organizational climate of the call center of the company E-link Provedor de Acesso LTDA in the city of Santa Cruz/RN, for this purpose we sought to identify the socioeconomic profile of employees; check employees' perception according to the 5 factors of the Eco e scale; finally, indicate change strategies to improve the organizational climate predominantly. Regarding the methodology, and specifically regarding the purposes, this work is exploratory and descriptive. As for the means, it is a telematic research, based on a case study. The study population comprised 02 employees. Data collection, carried out in person, was based on the Eco Scale. The results showed that the predominant climate of the call center of the company E-link Provedor de Acesso LTDA in the city of Santa Cruz/RN is considered regular or overwhelming. Regarding the denominations “support from management and organization”, “control/pressure”, “physical comfort” and “cohesion between colleagues”, averages were timidly guaranteed, while with regard to reward, the results showed dissatisfaction. Finally, with the intention of improving the dissatisfaction identified with the study, measures were proposed, such as implementing rewards, employee training programs, among other actions