Protocolo de gestão de laudos: desenvolvimento e implementação em uma clínica especializada em sono

Abstract

In the context of a medical clinic that offers a variety of services, including the performance of exams, medical reports play a fundamental role in the prevention, diagnosis, and treatment of possible disorders and diseases. However, it is common to identify recurring issues in clinics, such as inadequate storage, loss of exams and reports, delays in delivering these documents, process failures, and inefficiency in managing the entire process flow. Given this context, this work aims to propose a protocol through the development and implementation of a solution by maximizing the resources of the clinic’s management software and using telemedicine to optimize the management of reports in a medical clinic specializing in sleep. The goal is to improve operational efficiency, ensure the standardization of processes and compliance with healthcare regulations, minimize risks, and enhance the quality of care provided to patients. The method used highlights steps, such as diagnosis of the exam department and analysis of the tools for the development and implementation of the solution. The results achieved included a reduction in the report release time from 45 days to 10 business days, patient satisfaction increased, with the percentage of promoters rising from 80.01% to 89.38%, and the percentage of detractors falling from 11.14% to 4.93% in a comparison between the first months of 2023 and 2024. Additionally, it was evident that 6 of the 10 initially identified weaknesses were minimized, according to the evaluation survey, proving the effectiveness of the implemented solution. It can be concluded that the implementation of report management highlighted the positive impact of innovation and the use of information systems in the healthcare sector, highlighting significant improvements in the efficiency and quality of services provided.