Análise dos processos de homologação e registro de documentos escolares: contribuições à Secretaria de Estado da Educação, da Cultura, do Esporte e do Lazer do Rio Grande do Norte

Abstract

Efficiency in public administration is a constitutional imperative and a social necessity. Therefore, this study aimed to analyze the processes of validation and registration of educational certificates at the Secretary of Education of Rio Grande do Norte (SEEC/RN), with the goal of identifying improvement opportunities and enhancing efficiency in public service. Educational certificates are essential documents for exercising citizenship, required in various situations such as enrollment in higher education institutions and proof of education for positions obtained through public competitions. However, the validation process can take days or even months to be completed. In light of this, the research objectives include understanding the organizational structure of SEEC/RN, mapping existing processes, identifying issues that compromise efficiency, and suggesting improvements. This research is an applied case study, exploratory and descriptive, with a quantiqualitative approach. The PDCA cycle was used as a guiding methodology, applying concepts and tools from Business Process Management (BPM) to the analysis methodology. After analyzing the data, the study concludes that implementing improvements in the validation and registration processes at SEEC/RN would not only benefit citizens by reducing waiting times but also promote a more efficient public management responsive to societal demands.