Fluxo informacional: um estudo na gestão de exportação de cargas conteinerizadas do Porto de Natal

Abstract

Cargo handling has great relevance, fundamentally, in the maritime modal, contributing significantly to the development of the country's internal and external trade. In this context, the port of Natal has several types of cargo processes, including containerized cargo, which requires studies of the information flow to improve its needs. Therefore, this research sought to analyze the informational flow of export management of containerized cargo from the Port of Natal of Companhia Docas do Rio Grande do Norte. The methodology characterizes the research as being applied, with a qualitative approach, classified as a case study and with a descriptive and exploratory objective. The studied population consisted of a sample survey, which are the operation managers of the Port of Natal, who responded to an interview script, based on the Beal Model (2004), which is divided into seven stages; being treated through discourse analysis, since it is qualitative data. The results found showed that there is a need to improve the informational flow of export management of containerized cargo from the Port of Natal, fundamentally, in the stages related to obtaining, processing, distributing, using and storing, since there was a negative incidence , exposed through gaps, as described by the surveyed participants. With this, some recommendations and suggestions are proposed, namely: improvement of the informational flow, development of a data integration webservice, development of norms for regularization of cargo management, development of a technical manual, and development of an institutional seminar.