Resistência à mudança e gestão de riscos nas contratações públicas: um estudo à luz da teoria da agência com os servidores das instituições federais de ensino superior

Abstract

This dissertation is the result of research whose main objective was to analyze the dimensions of resistance to organizational changes, especially in the implementation of risk management mechanisms. To achieve this objective, two Systematic Literature Reviews (SLR) were carried out to support the creation of a quantitative model, through structural equations, using the Partial Least Squares method (PLS-SEM) and the validation of the model with sampling in the Superior Education Federal Institutions (IFES). The findings of the research allow: to verify some factors, especially the Comunication, the Group Pressure, the Indecision and the Social Interaction, that cause resistance in the employees in the organizational changes and to help the managers, mainly of public organizations, when planning organizational changes, in special way the implantation of governance measures, providing ideas for the direction of actions that ease resistance to change. As for the contribution to the literature, it is believed that this study synthesized concepts related to governance mechanisms and practices, especially risk management, and presented the relationship between Agency Theory and governance measures in organizations, as well as their relationship with public procurement. It also related variables that influence the employees' resistance to the implementation of organizational changes and tested a model with IFES servers that can serve as a reference for subsequent research in the area.