O Programa de Gestão e Desempenho na UFRN sob a percepção dos técnicos-administrativos: o caso do Campus Currais Novos

Abstract

This study aimed to analyze the adoption of the Performance and Management Program (PGD) at the UFRN, based on the perceptions of technical-administrative staff at the Currais Novos campus. The research employed a qualitative and descriptive approach, using semi-structured interviews with six staff members participating in the program, selected through criterion sampling and maximum variation. Data analysis followed the content analysis technique proposed by Bardin (1977). The results revealed that staff working under a hybrid model perceived benefits such as greater autonomy, better routine organization, and improved work-life balance, while those working in person or without adequate telework infrastructure reported fewer advantages. Positive aspects included flexible schedules and increased task visibility, whereas challenges involved after-hours demands, communication difficulties between departments, and uncertainty regarding evaluation criteria and the long-term impacts of the PGD. It is concluded that the program has potential, but improvements are needed in infrastructure conditions, clarity of evaluation criteria, and communication with staff.