Inovação em gestão de processos administrativos: um estudo de caso sobre o sistema de controle de consumo de combustível na frota do Executivo Estadual do RN

Abstract

This paper addresses a case of innovation in an administrative process involving the Departments of Administration and Public Security and Social Defense of RN, carried out through the Integrated Operations Center. The exploratory study, with a qualitative approach, aimed to characterize, in the light of innovation in the public administration, the transformative actions that added value in improving the fuel consumption monitoring and control system of the State fleet employed in the Metropolitan Region of Natal-RN Semi-structured interviews were carried out with managers involved in the system implemented, and data provided by the Secretariats were analyzed. The innovation generated has the potential for expansion and replicability. Among the innovative measures is the creation of the Portal of the Integrated Operations Center, considered one of the bases, which added to the structuring of internal processes, allowed achieving results that already account for tens of millions of reais in savings for the State, since the implementation in 2016.