Application of QFD methodology as a planning tool for quality management on a clinical engineering sector at HUOL / UFRN

Galdino Júnior, Jurandir Barreto; Hékis, Hélio Roberto; Florentino, Davidson Rogério de Medeiros; Viana, Danylo de Araujo; Barreto, Tiago de Oliveira; Braga, Ícaro Fernando Fonsêca; Aniceto, Gyuliano Rufino; Castro, Wilkson Ricardo Silva; Cabral, Eric Lucas Dos Santos

Application of QFD methodology as a planning tool for quality management on a clinical engineering sector at HUOL / UFRN

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dc.contributor.author	Galdino Júnior, Jurandir Barreto
dc.contributor.author	Hékis, Hélio Roberto
dc.contributor.author	Florentino, Davidson Rogério de Medeiros
dc.contributor.author	Viana, Danylo de Araujo
dc.contributor.author	Barreto, Tiago de Oliveira
dc.contributor.author	Braga, Ícaro Fernando Fonsêca
dc.contributor.author	Aniceto, Gyuliano Rufino
dc.contributor.author	Castro, Wilkson Ricardo Silva
dc.contributor.author	Cabral, Eric Lucas Dos Santos
dc.date.accessioned	2020-07-16T12:25:16Z
dc.date.available	2020-07-16T12:25:16Z
dc.date.issued	2020-02
dc.description.resumo	In a complex hospital environment, where in many cases the demands for a quality in Clinical Engineering are high and resources are low, it is important to apply tools that can assist at improving services provided by clinical engineering’s professionals. Thus, this paper aims to apply the QFD methodology as an aid tool in planning the quality of service provided by the clinical engineering team of Onofre Lopes University Hospital, with the intention of proposing improvements to be included in future planning. Initially, this research aims to discover the main needs of healthcare professionals that use services provided by the clinical engineering team, by reviewing articles on quality at hospitals environments. The target sectors of this research were chosen using as criteria the highest number of work orders (OS) generated and criticality of equipment. It is also object of study to analyze the level of satisfaction and importance that the employees of the studied sectors attribute to the clinical engineering sector. This study was conducted through semi-structured interviews, which were granted by the heads and coordinators of each sector. After completing the previous step, the quality house was built starting with translating users' needs into design requirements, and then correlating existing design requirements with finding out which design requirement is of highest relevance to meet customer needs. In the end, it will be possible to generate data that can be interpreted efficiently by the clinical engineering team, thus identify which points are working as expected and which need to be analyzed more closely in future strategic planning	pt_BR
dc.identifier.citation	BARRETO, J.; HÉKIS, H. R.; FLORENTINO, D.R.M.; VIANA, D.A.; BARRETO, T.O.; BRAGA, I. F. F.; ANICETO, G.R.; CASTRO, W.R.S.; CABRAL, E.L.S.. Application of QFD methodology as a planning tool for quality management on a clinical engineering sector at HUOL / UFRN. European Journal of Scientific Research, v. 155, p. 54, 2020. Disponível em: https://www.europeanjournalofscientificresearch.com/issues/PDF/EJSR_155_3_02.pdf. Acesso em: 14 jul. 2020.	pt_BR
dc.identifier.issn	1450-216X
dc.identifier.issn	1450-202X
dc.identifier.uri	https://repositorio.ufrn.br/jspui/handle/123456789/29648
dc.language	en	pt_BR
dc.publisher	Scientific Research Platform (SRP) - Seychelles	pt_BR
dc.subject	Clinical engineering	pt_BR
dc.subject	Quality management	pt_BR
dc.subject	QFD	pt_BR
dc.title	Application of QFD methodology as a planning tool for quality management on a clinical engineering sector at HUOL / UFRN	pt_BR
dc.type	article	pt_BR