Avaliação do sistema de gestão da qualidade em empresas construtoras: principais problemas ocorrentes na elaboração, implantação e implementação.

Abstract

This article critically evaluates the main challenges faced by construction companies during the development, deployment, and implementation stages of Quality Management Systems (QMS). It is an integrative literature review with an exploratory approach and descriptive analysis, based on case studies published between 2020 and 2025, following the PRISMA protocol. The findings show that, although companies operate in the same sector, they face distinct challenges involving technical, structural, and cultural limitations. Key issues include inadequate procedures for site realities, interdepartmental communication failures, lack of standardization, low workforce qualification, and weak quality culture and supervision. Certifications such as ISO 9001 and SiAC (PBQP-H), while important, do not inherently ensure QMS effectiveness. The system's success relies on team engagement, sector integration, ongoing training, and strategic use of control tools. The study proposes improvements such as participatory workshops, digital documentation, educational audits, and visual performance indicators to strengthen quality culture and achieve operational excellence. Thus, this article contributes to the debate on QMS applicability in construction and highlights the need for a collaborative and context-oriented approach.