Satisfação do usuário na Atenção Básica:um estudo de caso

Abstract

This article aims to analyze the satisfaction of users who attend the Basic Health Unit (UBS) of the district Dinarte Mariz, in the municipality of Parelhas / RN. The work survey is quantitative, based on a case study with convenience sampling, and was performed through an analysis with a group of patients awaiting care. Data collection was done through a questionnaire with twelve questions applied at UBS, with a sample of one hundred and sixty five people. Among the results found, it is noticed that there is a high degree of satisfaction of the users with the services offered by the UBS of the city. It is essential to analyze the satisfaction of the population, since it is from this that the manager can create ways to improve the services offered in the municipality. At the end of the study, it is possible to understand that it is necessary to invest in health promotion and prevention programs, thus increasing the quality of health care for the population.