Fluxo fácil: otimizando o empreendedorismo regional

Abstract

The objective of this technical-technological work is to present the results of the process mapping carried out at SEBRAE, focusing on the inclusion of individual microentrepreneurs (MEIs) as suppliers. The research is justified by the need to simplify and standardize these processes, considering the diversity of educational backgrounds and digital skills, as well as the turnover of temporary attendants. The central question is: "How are the processes of 'Fluxo Fácil', created by an intern to represent the operations of formalizing MEIs as suppliers, visually modeled?" This is a qualitative research, with documentary analysis and interviews with key users. Bizagi Modeler and Business Process Model and Notation (BPMN) were used to model the processes. As a result, ten Standard Operating Procedures (SOPs) were developed, structuring essential activities within the flow. Standardization improved the clarity of guidelines for MEIs, reduced errors, and increased operational efficiency. Furthermore, the analysis indicated that the process is at level 2 of CMMI, evidencing progress in the organization and control of activities.