Utilização de ferramentas de comunicação no serviço público: gestão da comunicação interna entre as unidades do Ministério Público do Rio Grande do Norte

Abstract

This research has as main objective to diagnose the current situation of the institutional communication of Ministério Público do Rio Grande do Norte, in order to contribute to a more dynamic and efficient functioning of the administrative procedures of the organization. For this purpose, data were collected at the institution through questionnaires answered by the employees, in addition to seeking to assess the degree of institutional integration and perception about the environment and its systemic vision, it was also sought to discover and diagnose internal communication problems, as well as collect suggestions for solutions and then do the analysis of possible applicable solutions and new means of communication that can be implemented, as well as improving the current ones. In the analysis of the results it was demonstrated that the majority of the responses of the agents of the research responded in a standard line of abandonment of the present means of communication in order to intensify the use of the technology in the communication. This brief survey can be taken as the starting point for future more elaborate research in this area, within the institution or in others, in order to compare their problems, their practices and their suggestions for solutions so that more detailed future analyzes can be made