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Title: Control of payment of suppliers in a public hospital: case study of Onofre Lopes University Hospital – Brazil
Authors: Soares, Adolfo Rebouças
Cabral, Eric Lucas dos Santos
Castro, Wilkson Ricardo Silva
Pedrosa, Felipe Martins
Costa Junior, João Florêncio da
Florentino, Davidson Rogério de Medeiros
Souza, Ricardo Pires de
Viana, Danylo de Araújo
Assis, Amanda Gomes de
Barreto, Jurandir
Hékis, Hélio Roberto
Rêgo, Amália Cinthia Meneses
Araújo Filho, Irami
Keywords: Statistical quality control;Hospitals;Procurement sector;Quality engineering;Total quality management;Organization;Administration
Issue Date: Jan-2019
Publisher: Scientific Research Platform (SRP) - Seychelles
Citation: SOARES, A. R.; CABRAL, E. L. S.; CASTRO, W. R. S.; PEDROSA, F. M.; COSTA JUNIOR, J. F.; FLORENTINO, D.R.M.; PIRES, R.S. ; VIANA, D.A.; ASSIS, A.G.; BARRETO, J.; HÉKIS, H.R.; REGO, A.C.M.; ARAUJO-FILHO, I.. Control of payment of suppliers in a public hospital: case study of Onofre Lopes University Hospital Brazil. European Journal of Scientific Research, v. 151, p. 299-310, 2019. Disponível em: Acesso em: 14 jul. 2020.
Portuguese Abstract: Throughout the last decades, the discussion about the quality in the health service has gained global importance, mainly due to the difficulty in reaching a thorough measurement for the performance of health services based on objective criteria. Thus, the purpose of the present study is to evaluate through Control Charts whether the supplier payment process in a public hospital is being completed within the time frames specified by internal corporate administrative resolutions. Initially followed the Montgomery methodology for non-self-correlated phenomena from which the application of individual control charts and moving range was utilized. Following the charts analysis, it became necessary to verify the conformity of the data in relation to the distribution. Hence, the Kolmogorov-Smirnov and Chi-Square tests were performed, in which it was verified that the Weibull distribution is better suited to the data, and control charts were applied for the Weibull distribution and Capability study. The results of the applications indicated variability in the process, which can be minimized by identifying the bottlenecks inherent to the formalities in the payment process; evaluating the time a given invoice remains with the purchasing coordinator; defining a timeframe necessary to comply with the process verification before validating the invoice and send it to the contract unity; determining the specific time requirements for each stage of the process as to optimize the flow; and establishing key performance indicators in order to attain an in depth understanding of the internal procedures
ISSN: 1450-216X
Appears in Collections:CCS - DCIRUR - Artigos publicados em periódicos
CT - DEB - Artigos publicados em periódicos

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