Percepção das pessoas surdas sobre o processo de comunicação no atendimento odontológico

Abstract

To deaf patients feel comfortable in the dental office is necessary to know the environment and interact with the oral health team. In this way it is important for professionals to be attentive and open to understand the needs of this clientele. The aim of this study was to evaluate the perception of people with hearing loss on the communication process in dentistry service. It is a quantitative and qualitative study which was which was attended by 30 deaf, 17 men and 13 women with an average age of 33 years. Data were collected through semi-structured questionnaires with open and closed questions. Quantitative variables were matched and analyzed using the R software version 3.2.3, while the textual material about the meaning of the issue communication in dental care was processed with the aid of IRAMUTEQ software version 0.7 alpha 2. The results showed that deaf people share with each other meanings centered on the needs of this population, Their difficulties and expectations to go to a dental clinic, thisis even more evident because 70% of them consider that dentists are not prepared to meet users with hearing impairment. Therefore, it is evident the importance of encouraging adherence to curricular component of Brazilian Sign Language (Libras) in undergraduate and continuing education of dentists, based on integral care for deaf to increase the level of satisfaction of them in health service and the communication with the dental team.