Design centrado no usuário: Um estudo do SUAP-EDU como ferramenta de gerenciamento de turmas do ponto de vista dos docentes do IFRN

Abstract

This paper is a study about the SUAP-EDU class management tools, the purpose was analyze the usability problems faced by the teachers of Instituto Federal de Educação Ciência e Tecnologia do Rio Grande do Norte while interacting with the system. In order to achieve the goal, a study regarding the Institutos Federais, the Brazilian educational basis laws (LDB) and the Sistema Unificado de Educação Pública (SUAP). Likewise, in order to understand the interaction design, a better studying of the concepts of usability, user experience and emotional interaction was made necessary. The approach of User-Centered Design was the one utilized as a foundation to develop the project’s methodology, which used data collecting tools (questionnaires and interviews) to investigate the teacher’s needs and aspirations, as well as the cooperative evaluation technique for analyzing SUAP-EDU’s current state together with the users. From the data gathered, a synthesis and analysis of information occurred, generating a list of suggestions to solve the problems encountered during the survey. In the future, the author aims to implement an interface design that solves the usability problems encountered on this study, based on the project opportunities highlighted on this paper.