Gestão da Ti Bimodal na administração pública federal brasileira - proposta de framework de melhores práticas para a transformação digital

Abstract

Introduction: Considering the Bimodal IT Management to obtain an adequate Digital Transformation (DT) of the Federal Public Administration (FPA) of Brazil; and that SERPRO (Data Processing Federal Service) is the largest IT company of the Brazilian FPA and study object this doctoral research; and, the existence of a theoretical lacune in the Administration area in the context of Bimodal IT Management and DT in the federal public sector. Goal: To proposal a framework for the Bimodal IT Management of SERPRO with the best practices for the DT of the Brazilian FPA, initially on the 'Governance' and 'Architecture' of the Bimodal IT and on the 'Strategy' and 'Architecture' of the DT. Metodology: In 'phase-1', a research was carried out on Bimodal IT Management for DT in FPA of Brazil. In 'phase-2', an on-line survey questionnaire was applied with 30 questions (07 respondent profile, 19 quantitatives and 04 qualitatives) to IT (Information Technology) people from SERPRO (Brasília Headquarters and other regional offices). And, in 'phase-3', two quantitative analysis (Descriptive Statistical and Structural Equation Modeling) and a qualitative analysis (Similitude Analysis) was executed on respective answers obtained Results: The theoretical-empirical ajusted proposal framework for the Bimodal IT Management of SERPRO with the best practices for DT of the FPA of Brazil, focusing on the ‘Management’, 'Governance' and 'Architecture' dimensions of the Bimodal IT and on the 'Strategy' and 'Architecture' dimensions of the DT. Conclusion: The main contribution of this research at the doctoral level were the suggestions for improvements indicated by the theoretical-empirical ajusted proposal framework for the Bimodal IT Management of SERPRO with the best practices for Digital Transformation (DT) of the Brazilian Federal Public Administration (FPA).