Formação técnica de guias de turismo no Rio Grande do Norte: desafios e perspectivas para o desenvolvimento de competências

Abstract

This study investigated the technical training of tour guides in Rio Grande do Norte, focusing on the courses offered by IFRN and SENAC. The research discusses the concepts of competencies and their various dimensions (knowledge, skills, and attitudes), recognizing both progress and shortcomings in the development of these capabilities. Using a mixed-methods approach, the study included a brief analysis of the training programs of the two institutions, a literature review, and a questionnaire directed at the tour guides. The findings highlighted the importance of technical training, but also pointed out the need for better integration between theory and practice, as well as the inclusion of updated content that meets the demands of the tourism market. In the end, actions were proposed to improve technical training and strengthen the performance of tour guides.