Melhoria de processos organizacionais a partir da metodologia Lean e Six Sigma: uma aplicação em unidade judiciária trabalhista

Abstract

Improving work processes has been a goal of organizations, whether public or private, and one of the methodologies for developing this practice is the use of the Lean Six Sigma hybrid system. This work proposes improvement of organizational processes in the Judicial Unit, integrating Lean and Six Sigma approaches, aiming to increase efficiency in processes that deliver value to their recipients. The approach that combines Lean and Six Sigma abstracts the strengths of each of these systems. From Lean, it brings the identification and elimination of waste and operations that do not add value to the activities carried out in the Unit's organizational processes and Six Sigma, the DMAIC cycle (Define, Measure, Analyze, Implement Improvement and Control), a systematized methodology for improving Law Suit. The research begins with a review of scientific literature on Six Sigma, Lean, integration between the aforementioned approaches and management of organizational processes with a focus on the process improvement stage. It continues with the presentation of the itinerary, demonstrating the steps and procedures to be followed for its application, as well as the tools that help the development of the trail followed. Action research is used as the scientific method for conducting the study and the research field is a Labor Judiciary Unit. Next, the full application of the proposed roadmap is presented and the results are verified. These research results point to improvements such as reducing process payment time, with the collection of bank details and fee contracts during the screening process. The 7% reduction in the time it takes to travel to and from CEJUSC to attempt conciliation stands out. Another point that deserves to be highlighted is the change in organizational culture in the sense that employees began to observe work processes in an integrated way, looking for ways to work in collaboration with sectors internal and external to the unit and seeking solutions to improve the flow of work.