Arquitetura da Informação no âmbito da saúde: Análise do portal do Ministério da Saúde

Abstract

With the easy access to the internet, more and more people use the web to search for health information. Thus, the portal of the Ministry of Health stands out as a channel of communication among health professionals, managers and the population in general. However, for an effective exchange of information, this information must be made available in a way that the user can navigate the sites easily and intuitively. Information architecture is a tool that assists the arrangement of information in digital environments. Thus, in order to contribute to a better use of information in the health area, this work aims to analyse the information architecture of the Ministry of Health website, as well as its usability. To be more specific, it aims to analyse the labeling system, navigation, organization and search, as well as to apply the usability heuristics. It is a qualitative research that, besides the bibliographic review, used two forms composed by the criteria of architecture and usability as a data collection instrument. At the end, it was possible to identify and evaluate the use of Information Architecture in the website, as well as some criteria of its usability. The analysis demonstrates the presence of elements of Information Architecture and meets most of the usability criteria, but can be improved in relation to clickability, relevance of search results and some visual elements.