Modelo de dashboard como ferramenta de apoio à gestão de unidades de atenção primária à saúde

Abstract

This study aimed to develop a solution that facilitates a clear and intuitive visualization of performance indicators in Primary Health Care Units (UBS), in order to support Primary Health Care (PHC) managers in making more strategic decisions. The methodology adopted was Design Thinking, as it allows for a better understanding of the health management context, the generation of user-centered solutions, and their iterative testing. The method was applied in five stages: understanding the management context in UBS through a literature review; observing people, based on studies about the profile of managers; defining the point of view by creating representative personas; generating ideas by selecting the most relevant indicators; and developing prototypes, simulating a database and building a functional dashboard using the Power BI tool. As a result, indicators were selected and organized based on sources such as the Previne Brasil program, specialized literature, and proposals from the author, who also included material management metrics to address operational challenges related to inventory. The interactive dashboard was designed to meet different managerial profiles, represented by two personas with distinct priorities, using visual resources that facilitate data interpretation and navigation, even for users with low technological familiarity. The data structure used was artificially created in spreadsheets, supported by Python scripts to simulate consistent information. It is worth noting that the project's goal was to propose a generic dashboard model adaptable to different contexts, and that the design decisions were grounded in a solid technical review. It is concluded that the proposed solution contributes to the modernization of public health management by promoting interdisciplinary approaches aimed at improving the Brazilian Unified Health System (SUS).