Business Process Outsourcing (BPO): ferramenta estratégica para escritório contábil

Abstract

This paper aims to investigate the use of financial BPO (Business Process Outsourcing) as a strategic tool for accounting firms, examining in depth the challenges and opportunities associated with its adoption and implementation, as well as the main advantages and disadvantages of financial BPO in accounting offices. The research addresses the challenges and opportunities of this tool, focusing on the modernization of accounting services and the improvement of competitiveness for firms that adopt it. Based on a qualitative study, with a literature review and interviews with managers of accounting firms, the study identifies the main benefits of financial BPO, such as cost reduction, improved operational efficiency, and support for strategic decision-making. Additionally, it highlights the challenges faced during implementation, such as process adaptation and client awareness. The paper concludes that financial BPO is an effective solution to diversify services, add value to clients, and strengthen the position of accounting firms in a highly competitive market