A importância da gestão de pessoas para o sucesso nas organizações públicas

Abstract

This study aims to investigate how the adoption of people management practice in public administration contributes to improving the service provided to citizens. The research is a descriptive, field study with a quantitative approach. The population is comprised of employees of the State School Desembargador Licurgo Nunes, located in the municipality of Marcelino Vieira-RN. The sample is composed of 13 professors, 01 principal and 01 viceprincipal, 01 typist, both employees and with a teaching career plan; 04 general service assistants, 02 cooks, 01 doorman who are outsourced employees, totaling 23 employees working in the institution. The data collection technique was performed through an online questionnaire, analyzed using the descriptive statistics technique. The results reveal that most employees actually know the school's administrative routine. It is concluded that motivation, engagement, mission, vision, values and planning, clarity from the top management, are agents of integration in the school community.