Dimensionando o valor público: proposta de indicadores de desempenho para um centro acadêmico de uma universidade pública através do Public Value Scorecard

Abstract

In the last decades, managerialism reform promoted important changes in the public service of several nations and brought the focus to the search for efficiency, meeting the demands of society and the decentralization of state actions, as well as introducing the practices of accountability , compliance transparency. More than just seeking the efficacy of such actions, public value theory wants to measure the impact of public policies on the population. Thus, performance indicators are proposed for an Academic Center of a Brazilian federal public university based on the Public Value Scorecard, a tool created by Professor Mark Moore in 2003 that aims to measure the public value that organizations deliver to society. For this purpose, a documentary research was carried out in the institutional records of the research locus to map the values that are important to the analyzed entity, in addition to a survey with the top management, to assess how management prioritizes such variables. We arrived at a set of indicators based on the guidelines proposed by Moore that can estimate the public value of actions carried out by unit administrators, with the proviso that such indicators can be further refined and refined if other stakeholders can be heard, such as the academic community.