Perfil de denúncias das instituições de longa permanência para idosos no Brasil: um estudo descritivo documental

Abstract

Objective: to describe the profile of complaints regarding Long-Term Care Facilities for the Elderly (LTCFs) as services of interest to health in Brazil. Method: This is a quantitative, descriptive and documentary research, based on the Reports of Complaints on Services of Interest to Health, published by ANVISA, between 2015 and 2023. The data were collected, systematized in spreadsheets and analyzed by simple descriptive statistics. Results: It was identified that 157 of the 2,241 complaints received by ANVISA (7%) refer to LTCFs, with emphasis on the year 2019. The main irregularities subject to the complaints involve poor hygiene conditions, inadequate practices and failures in sizing and professional qualification. Most of these complaints were classified as priority P1, revealing high risk. Conclusion: The results highlight structural and organizational weaknesses in ILPIs, in addition to the need for intensified monitoring and public investments to guarantee dignified and safe care for institutionalized elderly people.