Hospitalidade universitária: a percepção do aluno residente universitário sobre o Campus - Natal/RN

Abstract

For those looking for a better opportunity in life, entering a university can be the key to a change in life, however, sometimes, just passing it is not enough to make it possible to study. Therefore, university residences aim to democratize access to education, allowing economically vulnerable students to reside on the university campus during the course period, assisted by the institution. However, such a change for those who are stepping out of their comfort zone, if there is no support, can be even more difficult. It is in this sense that hospitality acts, seeking to welcome those far from their homes, using its maxim of welcoming to insert them in this new environment. Thinking about the different environments in which hospitality can be perceived, the residences on the Campus Natal of UFRN that serve needy students from within and outside the state were chosen as a field of study, to understand the perception of the hospitality of these resident's students about o Campus residences located in the city. For this study, exploratory field research was carried out, of a descriptive nature, using a questionnaire as a data collection instrument. To assess the residents' perception of hospitality at the institution, questions were related to location, structural, tangible, intangible, accessibility, food, social and physical environments, and hospitality aspects, these questions being inherent to living as a resident. Among the aspects studied, there was a positive perception in most aspects, especially about food, location, and intangible aspects. The aspects with the greatest negative perceptions are linked to accessibility, conservation, and leisure facilities. In the perception of hospitality by the institution and the residents, a positive evaluation was noted, demonstrating that there is hospitality and this is perceived by the residents. With this, it was possible to identify the characteristics of hospitality within the institution and residences in the view of these resident students and understand that despite several positive aspects, it is necessary to pay attention to the negative ones, so that these resident students and educational institution are not harmed.