Gestão em tempos de pandemia: as soluções implantadas por uma empresa de pequeno porte no enfrentamento da Covid-2019

Abstract

With the beginning of the New Coronavirus pandemic that took place in December 2019, there were several changes and with it many challenges for the commercial sector, these hitherto quite nebulous, since this phase still lingers. During this period the entire trade had to undergo adjustments and several times it had to close literally in order to contain the peaks of contagion waves. The following thesis has as main objective to analyze the actions implemented by a small company for the gradual resumption of activities. The study took place through qualitative analysis, where through the application of questionnaires to the students and the company manager, it was possible to raise a range of crucial information for this study. For this, we used two sample points: the first sample universe (students of the company in EMAR) and the second sample point (manager of the company EMAR). After applying the questionnaires, we can observe that despite the fear during the adaptation process, the students felt safe to return to the face-to-face classes after the changes that were implemented by the manager and that he managed to develop attractive ways to keep his students without failing to attend to the needs of the students. standards required by OMS. Despite all the difficulties experienced for reopening, we can see that the students' understanding of the rules imposed by the company was satisfactory since we noticed an increase in the demand for vacancies and the insertion of a new age group of students in the company.