Cultura e comprometimento organizacional: um estudo de caso em um hotel de lazer de Ponta Negra, Natal - RN

Abstract

The article deals with the subject of organizational culture and commitment based on a study of a leisure hotel located in the Ponta Negra district of Natal, the capital of Rio Grande do Norte. Based on the specialized literature, the importance of establishing an organizational culture that is conducive to organizational commitment was considered. With this in mind, the aim of this article was to analyse the relationship between organizational culture and employee commitment at this leisure hotel, with an eye to factors such as lower turnover and employee well-being. The methodology used in this research was qualitative and descriptive. An interview was carried out with the leisure hotel's employees, from the operational sector, and they accepted the invitation and were actually interviewed. For ethical reasons, the identities of these individuals and the hotel surveyed have been preserved. The results of the research indicate that the organizational culture which seeks to value and improve employees' knowledge contributes to their organizational commitment at the hotel in Ponta Negra.